Bueno by Contigo Kid’s Straw Tumbler Voluntary Recall

Ignite USA, LLC has issued a voluntary recall for the full line of Bueno by Contigo Kid’s Straw Tumblers (see product image below) because the straws could bend and possibly chip if chewed over time. If you own a Bueno by Contigo Kid’s Straw Tumbler, please follow the instructions below to receive your refund.

Bueno by Contigo Kid’s Straw Tumbler Voluntary Recall
  1. All Bueno by Contigo Kid’s Straw Tumblers have been recalled
    All Bueno by Contigo Kid’s Straw Tumblers sold between July and October 2015 are included in this voluntary recall. You can quickly identify if you own a Bueno by Contigo Kid’s Straw Tumbler by locating the “Bueno” name molded on the lid and looking for the model number 036201 located on the bottom of the cup.
  2. Contact Bueno by Contigo for a refund
    If you verified that you have an affected Bueno by Contigo Kid’s Straw Tumbler, please complete the form below or call us at 1.888.434.0415 (between 8:30 am and 5:30 pm CST Monday through Friday) to request a refund and obtain instructions to return the affected straws and lids.
  3. Return the straw and lid of your Bueno by Contigo Kid’s Straw Tumbler (you can keep the cup) via the USPS prepaid shipping label
    After your claim form as been submitted, we will email you a USPS prepaid shipping label within 3 – 5 business days. Please print the prepaid shipping label and return your straw and lid (note only the lid and straw need to be returned, you can keep the cup) by placing it in your mailbox or dropping it off at your local post office.
  4. Bueno by Contigo will issue you a $10 gift card
    Eligible consumers will receive a refund in the form of a $10 gift card from the retailer where you originally purchased your Bueno by Contigo Kid’s Straw Tumbler within 4-6 weeks of receipt of the returned straw and lid.

We sincerely apologize in advance for any inconvenience this may cause and appreciate your patience while we process your claim. If you have any questions, please call the customer service team at (1.888.434.0415) (Monday – Friday, 8:30 am – 5:30 pm CST).


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